Refund & Returns Policy

Our products are fresh, homemade food, so we cannot accept returns once an order has been delivered, unless something has gone wrong. If it has, we will put it right.

Cancelling an order

You can cancel for a full refund before we start preparing your order. Please message us on WhatsApp as soon as possible with your order number. Because we make items fresh, orders that are already being prepared or have been dispatched cannot be cancelled. Bulk, corporate and custom gift orders are confirmed individually, and their cancellation terms are agreed with your quote.

Damaged, wrong or missing items

If your order arrives damaged or spoiled, or an item is wrong or missing, please contact us within 24 hours of delivery with your order number and clear photos of the item and packaging. Once we have checked, we will send a replacement or give you a full or partial refund for the affected items.

When we cannot offer a refund

• A change of mind or a difference in taste preference after delivery.
• Natural variations in handmade products.
• An issue reported more than 24 hours after delivery.
• A failed delivery caused by an incorrect address or nobody being available to receive it.

How refunds work

Approved refunds go back to your original payment method. We start the refund within 2 working days of approving it, and it usually reaches your account within 5 to 7 working days, depending on your bank.

If your payment fails

If money left your account but your order was not confirmed, your bank or our payment partner normally reverses it automatically within 5 to 7 working days. If it does not, contact us and we will help.

Contact

• Business: Sweet Desire
• Phone and WhatsApp: +91 70134 90325

Last updated: 2 November 2026